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Integration (10)
Agent & Account Management (25)
Live Chat (369)
Bot (14)
Ticket (46)
Social (13)
Knowledge Base (15)
Attachment for Knowledge Base articles
Allow the ability to attach documents to KB articles in the new version.
1
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under review
1
Top articles presented to customer before they search
In knowledge base integrated with chat, can we automatically have the top articles presented to a customer before they search?
4
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under review
6
KB thumbs up or down report
I would like to have a report that shows how many people found the KB article useful or not
1
·
under review
1
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