Feedback for Comm100

When I have the agent console minimized in Windows, it would be very helpful to have a colored dot or some other indicator of my status, so that I don't forget to change it when I go into/out of meetings, return to my desk, etc.

How can we allow our agent collect the attachments through the secure form.

Users have requested that files can be downloaded as a .xlsx file, instead of a .csv file. Having a setting in their profile would be helpful for those that would benefit from an option like this.

AI bots are out in full force from other countries. Please add the ability to block countries

Hi Team! I would like agents to be able to see who is viewing a conversation while they are handling it. In the past, there used to be an eye icon at the top right corner showing how many people were viewing the conversation. We could see the number of viewers in real time. If this feature still exists, I would appreciate it if you could let me know. If it has been removed, I kindly request that it be considered for future development. Best regards.

Which agent used which canned message and how many times, please bring it to the reports.

On the ticket platform, I want to create a new view for incoming messages. I want all messages that come in with an attachment to be included in that view.

it would be great if there was an option called "Group chat by campaign" in the section in this

Suggestion to allow editing of fields that are included in the automatric transcript (sent for archiving/follow up). We would prefer to exclude Agent Wrap Up, Navigation, Visitor Info, Client Info fields as we would not like the customer to see these in the cases we create a ticket for them in Zendesk for Chat follow up.

An integration of the chat into netsuite that would allow you to easily transfer the chat transcripts over to the netsuite CRM system. This would also create anew customer record if none existed and add to an existing customer record if one was there.