Feedback for Comm100

it would be great if there was an option called "Group chat by campaign" in the section in this

Increase maximum size for banner image. 100kb is too small.

Hello! It'll be great if we may add .png or .jpg files into the canned messages. We're currently using 3rd party screenshot sharing solutions out of necessity (Like: LightShot, Imgur --> https://prnt.sc/mpwI_s_tUPic ) Thanks a lot, Regards.

Push page must work initially , It only works once customer accept the chat , sometimes visitor do not response in chat.

I would love if the History section on the Info tab would show 'X chats in last 24 hours' so you can see at a glance that this person has chatted with you several times today and it might be a red flag to review all the other interactions. Currently it has a link for All Chats that will direct to the history but having this more front-of-page would be helpful from a Fraud/Customer Service standpoint.

Hello, Even though it is distributed among the shortcuts, when the message is pasted to the new comm100 screen, it is added formatlessly. But when members are sent, it is communicated regularly between them. Can we check to correct the situation? https://prnt.sc/wLgeHY1rDf_S Thank u

Refresh on the canned messages used to collapse all open messages and folders. It does not do this anymore and impacts agent workflow and slows everyone down as you now need to manually collapse all folders or search content with folders expanded

For someone who is connecting and sending Inappropriate content device blocking can be really usefull or someone who is sending pictures at least photo hiding can be good idea instead of showing all pictures without hiding

Suggestion to allow editing of fields that are included in the automatric transcript (sent for archiving/follow up). We would prefer to exclude Agent Wrap Up, Navigation, Visitor Info, Client Info fields as we would not like the customer to see these in the cases we create a ticket for them in Zendesk for Chat follow up.