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Integration (10)
Agent & Account Management (25)
Live Chat (369)
Bot (14)
Ticket (46)
Social (13)
Knowledge Base (15)
integrate support with sms
Integrating the support with SMS would be a big plus. This way you can get a message, then send a response via sms. A natural path in my opinion. No client needed. This would be a great feature.
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Remove @ for Facebook Messenger
Please remove the @ in Facebook Messenger because it makes the chat look messy and very robotic when we are talking with our customers. Very Urgent!!
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Longer pop up notification
longer pop up notification, atleast 10 seconds and add alert sounds so a unique alert sound can be added.
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