Feedback for Comm100

Really, there is not much info in the auto follow-up emails. Please collapse them into one line with a plus (+) sign to open them, so we can see the conversation.

Improve the design of Ticket Agent side operation UI.

there should be a never ending chat, like tidio chat, where users can see past chat sessions, and if you hit the close button, it should just minimize the chat not end it.

In the previous version, we were able to open the chat history in new tabs. For this we can now click on the chat and open a new tab in it. This turned into a waste of time for reporting. If my suggestion is the same as before, the waste of time will disappear.