Feedback for Comm100

Hi Team! I would like agents to be able to see who is viewing a conversation while they are handling it. In the past, there used to be an eye icon at the top right corner showing how many people were viewing the conversation. We could see the number of viewers in real time. If this feature still exists, I would appreciate it if you could let me know. If it has been removed, I kindly request that it be considered for future development. Best regards.

The list of tickets should have a view with columns, so operator can get to know a lot of each tickets without the need of entering into each one. These would ease the selection of tickets, and the monitoring of operator's work. As it was before, when we were able to customize this view.