Feedback for Comm100

On the ticket platform, I want to create a new view for incoming messages. I want all messages that come in with an attachment to be included in that view.

Option to print out a ticket

Unfortunately the forward function is not visible anymore (since the latest update). we cannot forward any emails with attachements to another person / department anymore, we need to change the recipient manually and the attachment is not forwarded in this case. Please insert the forward function in order to forward emails + attachments!

Currently, a chat transcript shows the Campaign as well as department within Comm100. However, when using a direct integration with ZenDesk, the tags sent with the transcript only include the department. Hoping to add a Campaign tag as well, to better categorize the chat transferred.

You have a Restful API for live chat and reports. Need one for tickets.