Add an option to access agents private shortcuts | Voters

Add an option to access agents private shortcuts

under review

Tony Sandhu

Other words, Admins should be able to view or edit Agents private canned messages or shortcuts.

January 3, 2018

Terry Jin (Comm100)

marked this post as

under review

Benjamin Wolf

This would be really helpful to assure that private messaging is properly utilized by all agents. We want them to have the flexibility of customization without sacrificing accuracy and professionalism.