Automated scheduled reporting capabilities
planned
Chris Davies
Currently there are various metrics available in the reporting section, however there is currently no functionality for setting up automated/scheduled reports. These would be very useful, and in our case would be setup to be run at the end of each shift. Sent to the shift manager it would allow them to receive an overview of their teams shift without having to go into the Comm100 console and fine tune the reporting.
For example we have two shift patterns. 7am-7pm and 7pm to 7am. An automated report showing chats received, chats missed, chat acceptance rate, average waiting time etc would be very useful and allow us to highlight capacity issues/training requirements sooner.
Terry Jin (Comm100)
Merged in a post:
Add an enhancement for Scheduling Reports
G
Gus G
I would like to add an enhancement for "Scheduling Reports".
If we want to see a weekly snapshot of five specific metrics. Which can be customized, built, and emailed every Monday instead of having someone go in and pull it manually.
Terry Jin (Comm100)
Merged in a post:
Automatic report generation
C
Craig Anderson
Develop the ability for clients to schedule report generation and have the reports automatically emailed.
Terry Jin (Comm100)
planned
Terry Jin (Comm100)
Merged in a post:
I want to be able to have all my reports emailed to me automatically.
J
Justin Ott
I want to be able to set up my Comm100 Account so that certain reports are emailed to me directly each week.
R
Robert
This idea, coupled with the customization mentioned by Gus G and Justin Ott, would make Comm100 super userful.
G
Gus G
I would like to add an enhancement for "Scheduling Reports".
If we want to see a weekly snapshot of five specific metrics. Which can be customized, built, and emailed every Monday instead of having someone go in and pull it manually.
J
Justin Ott
I want to be able to set up my Comm100 Account so that certain reports are emailed to me directly each week.