Edit/remove fields that are sent with the automatic transcript
under review
k
kevinl@phenomenex.com
Suggestion to allow editing of fields that are included in the automatric transcript (sent for archiving/follow up). We would prefer to exclude Agent Wrap Up, Navigation, Visitor Info, Client Info fields as we would not like the customer to see these in the cases we create a ticket for them in Zendesk for Chat follow up.
d
d6b06e68-5158-4f49-8fab-3c2bf0375848
test
Terry Jin (Comm100)
under review