History on the Info Tab
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a59778e6-4d4d-4f1d-9841-f28b6003daeb
I would love if the History section on the Info tab would show 'X chats in last 24 hours' so you can see at a glance that this person has chatted with you several times today and it might be a red flag to review all the other interactions. Currently it has a link for All Chats that will direct to the history but having this more front-of-page would be helpful from a Fraud/Customer Service standpoint.