Hello Comm100 Team,

We have a feature request to help improve our agents' wrap-up time (AHT) and efficiency.

The Problem: > As our operations grow, our chat tag lists (especially under categories like "General" or "Promotions") have become quite long and cluttered. Currently, agents spend unnecessary time scrolling through these long lists to find the right tags to close a chat.

The Solution: > We highly recommend adding a dynamic "Popular Tags" or "Recently Used Tags" section pinned at the top of the tagging menu. This section could automatically display the top 5 to 10 most frequently used tags by the agent or the team.

The Impact: > This small UI change would eliminate repetitive scrolling, speed up the chat closing process, and significantly reduce agent fatigue.

Thank you for considering this operational improvement!