Feedback for Comm100

Increase maximum size for banner image. 100kb is too small.

Currently there are various metrics available in the reporting section, however there is currently no functionality for setting up automated/scheduled reports. These would be very useful, and in our case would be setup to be run at the end of each shift. Sent to the shift manager it would allow them to receive an overview of their teams shift without having to go into the Comm100 console and fine tune the reporting. For example we have two shift patterns. 7am-7pm and 7pm to 7am. An automated report showing chats received, chats missed, chat acceptance rate, average waiting time etc would be very useful and allow us to highlight capacity issues/training requirements sooner.

Hello, Can u support emoticon for chat likes yahoo messenger ? With Best Regards, Ibanez

to have more then on oper joining in on the chat

It may be nice to have an insite chat option like Zopim. On zopim, operators do not need to open a new chat page, the chat is on the same chat, and when the operator invite a chat the visitor is automatically on the chat.

A website visitor can either put in his/her name, email... or log in with facebook button to initiate a chat. Operator can see facebook name.