Feedback for Comm100

In KB, search features using parent & child categories are not listing alphabetically.

may God guide all over the world

Allow the ability to attach documents to KB articles in the new version.

Make statistics visible for knowledgebase articles (such as number of visits) or otherwise setup a report for this information. Other stats, particularly number of times a visitor clicked into a knowledgebase article from within/pre a chat would be really helpful in evaluating if the knowledgebase reduced agent workload.

Allow admin to see visitor search terms when visitor searches the knowledgebase. This will allow admin to see new articles that are necessary and to improve/extend the knowledgebase over time in response to user needs.

Thumbs up or thumbs down buttons when searching KB through chat

In knowledge base integrated with chat, can we automatically have the top articles presented to a customer before they search?

Can we customize the messaging presented to the customer if they don't find an article in knowledge base?

I would like to have a report that shows how many people found the KB article useful or not

Comm100 used to have visitors history log. Where, when and how visitor ended up on the website, what pages they looked at and when the chat was requestedd. This was very helpful.