Feedback for Comm100

When I have the agent console minimized in Windows, it would be very helpful to have a colored dot or some other indicator of my status, so that I don't forget to change it when I go into/out of meetings, return to my desk, etc.

How can we allow our agent collect the attachments through the secure form.

Users have requested that files can be downloaded as a .xlsx file, instead of a .csv file. Having a setting in their profile would be helpful for those that would benefit from an option like this.

AI bots are out in full force from other countries. Please add the ability to block countries

it would be great if there was an option called "Group chat by campaign" in the section in this

Suggestion to allow editing of fields that are included in the automatric transcript (sent for archiving/follow up). We would prefer to exclude Agent Wrap Up, Navigation, Visitor Info, Client Info fields as we would not like the customer to see these in the cases we create a ticket for them in Zendesk for Chat follow up.

We should be able to formatt our text.

Allow operators to be logged into a pc and a mobile device at the same time, It's a hassle to login to the mobile version and logout of the desktop version everytime I move away from my office desk. And to do the same vice verse when I get back to the office desk. I'd like to be able to answer the chat from whichever device I am the nearest basically either mobile or PC.

It would be nice if you can set the app to have an on-time during the day and an off-time, like for when you wake up to when you go to bed. Having this with a temporary override would be awesome. Android first preferably.