Feedback for Comm100

We have been adding other departments to be able to chat and not everyone needs to see every departments canned messages. We also don't want them all set up private. I'd like to see an option to have Canned Message folders available to specific departments.

Possible solutions include a delay between messages or ending the conversation when the same message is sent three times in a row, resulting in the visitor being banned, etc.

Users have requested that files can be downloaded as a .xlsx file, instead of a .csv file. Having a setting in their profile would be helpful for those that would benefit from an option like this.

I manually created a Campaign for Arabic and the text needs to be aligned from right to left. However, there is no option to customize and change the position for the buttons. (for example, the 'X' button)

If sentiment analysis is available - will there be reporting available based off this in the future? Is there an overall 'score' at the end of the chat based off the sentiment?

AI bots are out in full force from other countries. Please add the ability to block countries

In the Post-Chat Greeting Message, I'd like to be able to add dynamic info (similar to in Ticketing). This way the rating question can be worded to include {Agent Name} and provide a more personalized rating to the current interaction.

I can't log in the com100 live chat. betgoo - buse agent

My company has emojis. I want to use these emojis in chat, but I can't add my own emojis. Can you help me please?