Feedback for Comm100

On the ticket platform, I want to create a new view for incoming messages. I want all messages that come in with an attachment to be included in that view.

Currently, the Auto Follow Up email is sent to all recipients on the email thread, including To, Cc and Bcc. We prefer sending the Auto Follow Up to the requester only. We don't want the other contacts in the conversation to receive the follow up.

we can not edit the ticket to colleague by volume as before?

Option to print out a ticket

As the forward function for the ticket system is removed, we cannot forward our emails to any other person / department. If we just change the recipient, the attachment wouldn't be forwarded (just the text). Please insert a forward function in order to forward an email with attachments in an easy way.

Unfortunately the forward function is not visible anymore (since the latest update). we cannot forward any emails with attachements to another person / department anymore, we need to change the recipient manually and the attachment is not forwarded in this case. Please insert the forward function in order to forward emails + attachments!

The list of tickets should have a view with columns, so operator can get to know a lot of each tickets without the need of entering into each one. These would ease the selection of tickets, and the monitoring of operator's work. As it was before, when we were able to customize this view.

Open several tickets at the same time, right clicking on it (open on a separate tab). This would ease the review of tickets, and the decision of merging tickets.

We can filter tickets assigned. But I'd like to see all the tickets where an operator participated, not only those assigned to him.

Add the ticket number in the subject field. So we can include "To help track this query, we have generated a Ticket Id (T59649). Please keep it on the subject line."