Feedback for Comm100

We also need to connect social media networks like Whatsapp, Facebook, Google and Viber.

Social Integration, currently for the facebook integration, only wallpost and private messages are supported, we need the messenger ads messages to be integrated as well

Currently you have the following: New Pending Internal Pending External On Hold Closed I would like the ability to add my own so that I can organize my chats better.

I would like to make it possible to add different viewing options to Facebook chat. Instead of simply using the history on the right hand side, I want the option to view previous chat in the same chat window, like a continuous conversation. Also the ability to send attachments to the visitor.

WhatsApp Integration

Social Media feature: If configured, messages can be approved by Supervisors before Agents sends them.

I would like to have LinkedIn Social chatting available as most of our customers/prospects are on Linkedin compared to FB or Twitter.

I'm using Comm100 with a twilio phone number to provide customer support via sms, and that's working great- but we're semi tied to the desktop since mobile app just supports livechat right now.

It would be great if users can choose between a 12-hour and a 24-hour date format in the agent console for social media/SMS and email tickets.

It would be super helpful to be able to respond to sms on the app!